Privacy Notice
Pilot version · Last updated September 2026
Information processed
AlwaysReply AI may process information that website visitors choose to provide during an enquiry, such as their name, email address, phone number and the content of their enquiry. The service also processes information needed to operate customer accounts, usage limits and the website assistant.
Why information is processed
Information is used to operate the service, respond to website enquiries, qualify and deliver leads to the relevant business, provide the customer portal, prevent abuse and maintain service reliability.
AI processing
AlwaysReply uses AI technology to generate responses and help understand enquiries. Users should not submit sensitive personal information unless it is necessary for their enquiry.
Customer responsibility
Businesses using AlwaysReply are responsible for ensuring that their use of the service and their handling of visitor information comply with applicable privacy and data-protection requirements.
Contact
For privacy questions during the pilot, please use the AlwaysReply contact page. This notice will be expanded as the service moves from pilot to general commercial availability.