Questions before you get started?
Here are the essentials about using AlwaysReply AI on your website.
What does AlwaysReply AI do?
AlwaysReply chats with visitors on your website, answers questions, understands enquiries and can collect contact details so your business can follow up.
Do I need an OpenAI account or API key?
No. You do not need to create or manage an OpenAI API key to use the service.
How do I install it?
After creating your assistant, AlwaysReply gives you a small installation snippet to add to your website.
What happens after the free allowance?
The free plan includes 100 AI conversations. You can upgrade to Starter for a higher monthly conversation allowance.
Where do captured enquiries go?
Captured enquiries are available in your customer portal, including the visitor's submitted contact details and enquiry information.
Can I remove AlwaysReply from my website?
Yes. You control the installation and can remove the website snippet whenever you choose.
Will the AI always know the answer?
No AI can guarantee a correct answer to every question. AlwaysReply is designed to handle common enquiries and collect contact details when a human follow-up is appropriate.
Is AlwaysReply suitable for my business?
It is designed primarily for small and local businesses that receive website enquiries and cannot respond to every visitor immediately.